Shipping policy
Shipping Policy – Persona
At Persona, we work hard to make sure your order arrives quickly, securely, and in perfect condition.
Processing Time
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All orders are processed within 2–4 business days after payment is confirmed.
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During product drops, holidays, or high-demand periods, processing times may take slightly longer.
Shipping Rates & Delivery
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U.S. Standard Shipping: 3–7 business days
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Express Shipping (U.S.): 1–3 business days
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International Shipping: 7–14 business days (varies by location)
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Shipping rates are calculated at checkout based on your location and order weight.
Tracking Your Order
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Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
Lost or Damaged Packages
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Persona is not responsible for lost, stolen, or damaged packages once they are in the hands of the carrier.
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If your package arrives damaged, please contact us within 48 hours of delivery with photos so we can assist.
Pre-Orders & Limited Drops
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Pre-order items will have an estimated shipping date listed on the product page.
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If you purchase an in-stock item with a pre-order item, the order will ship together when all items are available.